KitchenAid Refrigerator Freezer Works but Fridge Not Cooling – Repair in Gilbert, AZ

Posted on September 12th, 2025

A Gilbert homeowner contacted us when their KitchenAid refrigerator stopped cooling properly in the fridge compartment. The freezer continued to work, but food in the refrigerator section was not staying cold.

The Problem: Freezer Fine, Fridge Warm

The customer explained:

“The freezer works fine, but the fridge doesn’t. It’s not as cold as the display says, but it’s not totally warm either.”

This symptom is common in refrigerators when airflow from the freezer to the fridge is disrupted — often caused by fan or control board issues.

The Diagnosis: Voltage Issue at the Fan

During inspection, our technician found that the control board was delivering incorrect voltage to the fan, preventing it from running correctly. Without a working fan, cold air from the freezer can’t circulate into the fridge, leaving one side cold and the other warm.

The Repair: New Fan and Control Board

The solution was clear: replace both the fan motor and the control board. With both parts installed, the fridge immediately began cooling properly again.

✅ Completed the repair the very next day for this customer
✅ Unit fully restored to proper working order

Important note: With this type of repair, it can take up to 24 hours for the refrigerator to fully reach its set temperature. Customers may notice gradual cooling during that period, which is completely normal.

Why This Happens

Voltage and fan issues in refrigerators are typically caused by:

• Control board failure
• Burned-out fan motors
• Power surges or electrical wear

Without repair, these problems can cause food spoilage, wasted energy, and additional appliance strain.

Your East Valley Refrigerator Repair Experts

If your KitchenAid refrigerator freezer works but the fridge is not cooling, it’s time for a professional diagnosis.

At Phoenix Appliance Repair, we service all major refrigerator brands and handle issues from fans and control boards to sensors and thermostats.

We proudly serve Gilbert, Mesa, Chandler, Tempe, Queen Creek, Apache Junction, Ahwatukee, and San Tan Valley.A Gilbert homeowner contacted us when their KitchenAid refrigerator stopped cooling properly in the fridge compartment. The freezer continued to work, but food in the refrigerator section was not staying cold.

The Problem: Freezer Fine, Fridge Warm

The customer explained:

“The freezer works fine, but the fridge doesn’t. It’s not as cold as the display says, but it’s not totally warm either.”

This symptom is common in refrigerators when airflow from the freezer to the fridge is disrupted — often caused by fan or control board issues.

The Diagnosis: Voltage Issue at the Fan

During inspection, our technician found that the control board was delivering incorrect voltage to the fan, preventing it from running correctly. Without a working fan, cold air from the freezer can’t circulate into the fridge, leaving one side cold and the other warm.

The Repair: New Fan and Control Board

The solution was to replace both the fan motor and the control board. With both parts installed, the fridge immediately began cooling properly again.

✅ Completed the repair the very next day for this customer
✅ Unit fully restored to proper working order

Important note: With this type of repair, it can take up to 24 hours for the refrigerator to fully reach its set temperature. Customers may notice gradual cooling during that period, which is completely normal.

Why This Happens

Voltage and fan issues in refrigerators are typically caused by:

• Control board failure
• Burned-out fan motors
• Power surges or electrical wear

Without repair, these problems can cause food spoilage, wasted energy, and additional appliance strain.

Your East Valley Refrigerator Repair Experts

If your KitchenAid refrigerator freezer works but the fridge is not cooling, it’s time for a professional diagnosis.

At Phoenix Appliance Repair, we service all major appliances — refrigerators, freezers, dishwashers, ovens, ranges, cooktops, washers, and dryers.

We work with leading brands including GE, Whirlpool, Frigidaire, Speed Queen, KitchenAid, Maytag, Kenmore, Electrolux, JennAir, and Amana.

Proudly serving the East Valley AKA Gilbert, Mesa, Chandler, Tempe, San Tan Valley, Queen Creek, Apache Junction, and Ahwatukee, we’re your trusted local team for fast and reliable appliance repairs at competitive rates.